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Terms

Terms & Conditions

Detailed description of goods and/or services

SPRINGLIGHTS is a Lighting Company that sells Lighting directly to the public instore and via the online store.

GENERAL

  • SPRINGLIGHTS reserves the right to change prices and website content and discontinue items without notice
  • All prices on this website are including VAT and are quoted in South African Rands.
  • All products must be installed by a qualified electrician, should this not be the case then all guarantees and warranties will become null and void.
  • SPRINGLIGHTS has made all effort to make sure that the content on this website is correct, in the event that any information on this website is incorrect due to typographical errors or technical inaccuracies, SPRINGLIGHTS will not be held responsible for any direct, indirect, special, incidental or consequential damages that may arise from the use of erroneous information on the site.
  • All images on this website are as close as possible to the actual product, however, may differ slightly from the actual product.
  • Online only promotions do not apply in-store and In-store only promotions do not apply online.
  • All content on this website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.

Delivery policy

  • Subject to availability and receipt of payment, orders will be processed within 2 days and delivery will be confirmed by a waybill number via sms which will be provided by Triton Express.
  • In order for SPRINGLIGHTS to deliver orders correctly and timeously the customer must provide details that are accurate. SPRINGLIGHTS will not be held responsible if any incorrect details are provided by the customer at the time of placing the order.
  • Free delivery only applies to purchases of R500 or more.
  • SPRINGLIGHTS only ships within Southern Africa to physical addresses, and not to postal boxes.
  • Depending on stock availability and delivery address, delivery can take up to 10 working days from date of payment.
  • During festive seasons delivery time may increase due to suppliers shut down period.

Export restriction  

  • The offering on this website is available to South African clients only.

Return and Refunds policy

  • All claims for faults or damages must be reported within 48 hours after delivery in writing to SPINGLIGHTS. SPRINGLIGHTS will arrange for the collection of the goods. Once these goods have been returned to SPRINGLIGHTS, exchange item(s) will be dispatched to the customer.
  • All returns must be made within 7 days of delivery. Products should be returned unused in the original packaging and in original condition.
  • The provision of goods and services by SPRINGLIGHTS is subject to availability.  In cases of unavailability,
  • SPRINGLIGHTS will refund the client in full within 30 days.
  • Cancellation of orders by the customer will attract a 10 % administration fee.
  • Should the customer cancel their order after the order has been dispatched, SPRINGLIGHTS will retain a 15% handling fee and transport costs before refunding the remaining amount to the customer.
  • The customer will be responsible for the cost of the delivery charge should the customer want to return the product(s).

Customer Privacy policy

  • SPRINGLIGHTS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted 

  • Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the SPRINGLIGHTS bank account, the details of which will be provided on request.

Card acquiring and security

  • Card transactions will be acquired for SPRINGLIGHTS via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details 

  • Customer details will be stored by SPRINGLIGHTS separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 Responsibility

  • SPRINGLIGHTS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile 

  • This website is governed by the laws of South Africa and SPRINGLIGHTS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as Hillcrest, South Africa.

 Variation

  • SPRINGLIGHTS may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 Warranty

  • Warranty varies with each product. Please enquire about the warranty for a specific product.

 Company information

  • This website is run by SPRINGLIGHTS 1392 CC based in South Africa trading as SPRINGLIGHTS and with registration number 2011/039307/23 and  Gail Elenor (Director(s)/Member(s)/Owner(s)).

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