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Returns Policy

RETURNs AND REFUNDS POLICY

  • All claims for faults or damages must be reported within 48 hours after delivery in writing to SPINGLIGHTS. SPRINGLIGHTS will arrange for the collection of the goods. Once these goods have been returned to SPRINGLIGHTS, exchange item(s) will be dispatched to the customer.
  • All returns must be made within 7 days of delivery. Products should be returned unused in the original packaging and in original condition.
  • The provision of goods and services by SPRINGLIGHTS is subject to availability.  In cases of unavailability,
  • SPRINGLIGHTS will refund the client in full within 30 days.
  • Cancellation of orders by the customer will attract a 10 % administration fee.
  • Should the customer cancel their order after the order has been dispatched, SPRINGLIGHTS will retain a 15% handling fee and transport costs before refunding the remaining amount to the customer.
  • The customer will be responsible for the cost of the delivery charge should the customer want to return the product(s).

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